Customer Support

Support for users of SAP ERP in the Czech Republic

The PREGIS company offers its customers SAP ERP user support.

Our support is used not only by the Czech companies but very often the Czech branches of foreign companies in situations where they need a consultation to set up processes specific for their production (differences from corporate settings), or due to long response to requests entered the headquarters abroad.

Thanks to the advanced technology of the SAP Solution Manager and the high qualifications of our employees, we offer to our customers a sophisticated solution for providing support at the application and infrastructure level. HelpDesk by PREGIS allows you to meet your requirements in real-time through our support center that works for you continuously, ie. 365 days a year, 24 hours a day.

Using a solution “HelpDesk by PREGIS” you gain:

  • Receiving and processing requests through a central HelpDesk
  • Access to information about the status of requests
  • Fixed uptime and response time to customer requests
  • Reactive support in application and infrastructure areas – problem analysis, specification of further actions and solve the problem
  • Proactive service – service plans, control parameters systems, preventive interventions necessary for the smooth running of systems
  • Consulting services of application and infrastructural character
  • Extend the functionality of the delivered solution, modifications by customer request, completion of development of new components
  • Monthly reporting about drawing the support

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